Product Returns

You may return products purchased from www.distinto.ro within 14 days from the date in which you received your order.

The refund right shall be deemed correctly exercised once the following conditions have been fully met:

  • - the products must not have been used, worn, washed or damaged;
  • - the identification tag must still be attached to the products with the disposable seal; the products must be returned, complete and unused, in their original packaging, and with all the original documentation.

We remind you to try on your items without removing the tag or seal, as we do not accept returned products unless they are in the same condition in which they were delivered to you.

To be able to return a product, it is necessary to notice us first by email or by phone. The products must reach our warehouse from 133 Dorobanților Street, 010563, Bucharest within 14 days from the date in which you received your order. If you are returning more than one item from the same order, they must be sent in a single delivery: www.distinto.ro cannot accept multiple return from the same order, with items sent at different times. We recommend that you ship your returns to our warehouse with the same service our company uses (FAN COURIER), the return shipping will be at your own expense. Please be aware that the package must be verified before we receive it, the verification package option provided by the delivery firm is mandatory.

SC DISTINTO BOUTIQUE SRL is not obligated to pay for any package sent to its address. If one of these conditions is not met, www.distinto.ro will not accept your return and the items will be shipped back to you at your own cost. After our warehouse has received your return and verified that all of the conditions have been met, you will receive an e-mail confirming that your return has been accepted. Refund times will depend on the credit card or debit card company’s policies, but not longer than 30 days from the day our warehouse has received your return.

You may return products purchased from www.distinto.ro within 14 days from receiving the products. After our warehouse has received your return and verified that all of the conditions have been met, you will receive an e-mail confirming that your change has been accepted.

In cases where you choose to change a product with another model that has a different price compared to the previous one, you will have to contact us before, so we can establish the payment method or the refund method. Changing times will not be longer then 30 days from the day our warehouse has received your return.

Order Information